Stabilizing and Modernizing a Legacy Platform to Enable Provincial Expansion and Future Global Growth
Pivot Point partnered with Inventeer to restore stability, modernize the system, and lay the foundation for long-term expansion.
Overview
Pivot Point Family Growth Centre is a leading multi-disciplinary support organization in British Columbia, providing autism services, behavioral intervention, mental-health support, family coaching, and community-integration programs.
Their operational platform, CareWebs, was originally built internally over 20 years ago and had become essential to coordinating services, staff, clients, billing, and reporting.
By 2017, CareWebs’ aging technology and instability were limiting Pivot Point’s ability to grow—both in BC and into new regions like Ontario.
Challenge
Pivot Point faced several critical barriers:
-
A single engineer dependency created major operational risk
-
A legacy PHP stack with inconsistent patterns made development slow and fragile.
-
Critical vulnerabilities had been exposed due to outdated technologies.
-
Frequent outages and deployment failures reduced trust and operational efficiency.
-
AWS infrastructure was costly and under-optimized, causing performance issues.
These challenges prevented Pivot Point from scaling and made provincial expansion impossible without first stabilizing CareWebs.
Our Approach
Inventeer joined in 2017, first stabilizing CareWebs and then progressively modernizing the platform.
Early Focus: Stability & Reliability
-
Recovered system failures and restored trust between leadership and staff.
-
Standardized the codebase and resolved deployment issues.
-
Improved performance and strengthened security controls.
Progressive Modernization
-
Delivered new features across service delivery, scheduling, billing, reporting, documents, workflows, permissions, and management tools.
-
Rebuilt the AWS infrastructure with modern architecture and cost controls.
-
Introduced secure IAM, encryption, logging, and observability.
AI-Driven Enhancements
-
Added AI support for documentation, goal creation, care plans, and timesheet approvals.
Full-Service Technology Partnership
-
Today, with 20+ staff members, Inventeer now handles all project management, engineering, product, QA, support, architecture, infrastructure, and modernization work for CareWebs.
This has given Pivot Point a stable, scalable digital foundation for ongoing growth.
Impact
Operational Stability That Enabled Expansion
CareWebs’ modernization directly allowed Pivot Point to expand beyond BC into Ontario, where operations are now growing rapidly.
Resilience During Crisis
A stable platform enabled Pivot Point to maintain full operations during COVID-19, preserving continuity and client support.
Performance, Efficiency & Cost Savings
-
Significant reduction in cloud costs (over 60%)
-
Faster, more reliable releases
-
Better performance and security
-
Reduced administrative overhead through automation and AI
Strategic Growth Enablement
-
Clear modernization roadmap
-
Reduced operational risk
-
A platform capable of supporting future nationwide and international expansion
A Trusted Long-Term Partnership
Over eight years, Inventeer and Pivot Point have built a close, strategic collaboration grounded in transparency, reliability, and a shared commitment to service excellence.
Technologies
-
Cloud: AWS
-
Language: PHP (modernized legacy stack)
-
Database: MySQL
-
Security: IAM, encryption, logging & observability
CEO Quote
“Over the years, Inventeer has provided the stability, leadership, and innovation needed for Pivot Point to grow. Their stewardship of CareWebs has strengthened our operations, supported our expansion into new regions, and allowed us to evolve our entire digital ecosystem with confidence.”
— CEO, Pivot Point Family Growth Centre